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Navigating Your WhatsApp Integration
How to craft seamless conversations in the world of WhatsApp messaging

Hey there, fellow TextIt enthusiasts! Let's delve into the exciting world of integrating a WhatsApp channel into your workspace. If you've been wondering how to seamlessly connect with your audience through WhatsApp using providers like Twilio and 360Dialogue, you're in the right place. Buckle up as we explore the ins and outs of this integration.

Getting Started with Message Templates

First things first – WhatsApp providers require templates for messages outside the 24-hour communication window. TextIt simplifies this process by syncing those templates, making it a breeze for you to configure them within your flow. But hold on, before you start crafting your magnum opus of a message, remember that your templates need the provider's stamp of approval. Without it, your messages won't see the light of day.

Twilio Templates

Now, here's where Twilio adds its unique twist to the template saga. Unlike other providers, Twilio doesn't allow for the specification or syncing of templates. Instead, they opt for dynamic matching. In simpler terms, your outbound message in TextIt must precisely match an approved template in your Twilio account.

So, when you embark on your messaging journey, make sure that your first outgoing flow message mirrors the approved template's text word for word. Don't stray too far, or your messages might decide to take an unexpected detour and fail to send outside the 24-hour window. Precision is the name of the game!

Beyond Text: Stickers, GIFs, and Media Formats

Now that you've mastered the art of templates, let's sprinkle in a bit of creativity. Here's the lowdown:

  • Stickers: For a sticker to successfully traverse the digital realm, ensure it's of file type image/webp. Keep its dimensions below 512x512, and if it's a static sticker, cap the size at 100KB. Animated stickers can stretch a bit – up to 500KB.

  • GIFs: Unfortunately, GIF images are the black sheep here. WhatsApp API doesn't support them. So, while GIFs might bring joy to your personal chats, keep them out of your WhatsApp strategy for now.

Oh, and just so you're in the know, here's a list of all the supported media formats for WhatsApp – a handy reference for your creative endeavors.

Speak Their Language: Template Languages

If you're diving into the world of WhatsApp templates, kudos! Just remember, language matters – template language, to be precise. Ensure your templates align with the languages in your account. Need more info? Check this out.

And there you have it, a quick guide to navigating the intricate waters of WhatsApp integration on TextIt. So go ahead, connect, communicate, and conquer WhatsApp with the confidence of a seasoned pro! Happy texting! 🚀📱

If you have any questions or just want to run some ideas by the team, we are always happy to help.