Ticket Actions Endpoint

Bulk Ticket Updating

A POST can be used to perform an action on a set of tickets in bulk.

  • tickets - the ticket UUIDs (array of up to 100 strings)
  • action - the action to perform, a string one of:

    • assign - Assign the tickets to the given user
    • note - Add the given note to the tickets
    • close - Close the tickets
    • reopen - Re-open the tickets
  • assignee - the email of a user (string, optional)

  • note - the note to add to the tickets (string, optional)

Example:

POST /api/v2/ticket_actions.json
{
    "tickets": ["55b6606d-9e89-45d1-a3e2-dc11f19f78df", "bef96b71-865d-480a-a660-33db466a210a"],
    "action": "assign",
    "assignee": "jim@nyaruka.com"
}

You will receive an empty response with status code 204 if successful.