Bulk Ticket Updating
A POST can be used to perform an action on a set of tickets in bulk.
- tickets - the ticket UUIDs (array of up to 100 strings)
-
action - the action to perform, a string one of:
- assign - Assign the tickets to the given user
- note - Add the given note to the tickets
- close - Close the tickets
- reopen - Re-open the tickets
-
assignee - the email of a user (string, optional)
- note - the note to add to the tickets (string, optional)
Example:
POST /api/v2/ticket_actions.json
{
"tickets": ["55b6606d-9e89-45d1-a3e2-dc11f19f78df", "bef96b71-865d-480a-a660-33db466a210a"],
"action": "assign",
"assignee": "jim@nyaruka.com"
}
You will receive an empty response with status code 204 if successful.